Ubajeeapp FAQ — All your questions, answered here

To register, you'll need an active mobile number, your full name, and a strong password. Email is optional. KYC verification may be required later for withdrawals — you'll need your NID or passport at that point.

No. Under ubajeeapp's policy, each person is allowed only one account. Creating multiple accounts will result in all of them being suspended and your balance may be forfeited.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number to receive an OTP. Verify your identity with the OTP, then set a new password. The whole process takes just 2 minutes.

ubajeeapp is strictly for users aged 18 and above. You must confirm this during registration. Accounts that fail age verification will be suspended.

The minimum deposit varies by payment method. For mobile banking, it typically starts from BDT 100. Check the deposit page or contact support for exact details.

Deposits are usually processed within a few minutes. If yours is delayed, take a screenshot of the transaction and contact us via live chat or support. Sharing the transaction ID and amount helps us resolve it faster.

ubajeeapp supports mobile banking, bank transfer, and e-wallet payments. You can find the full list of currently supported methods on the Deposit page — it may be updated from time to time.

ubajeeapp carries out KYC verification for security and legal compliance. It confirms your identity and helps prevent account fraud. You only need to submit a photo of your NID or passport once.

Withdrawals are typically completed within 1–24 hours. Having your KYC verification done speeds up the process. Bank transfers may take a little longer. Contact support if you have an urgent need.

If it has been more than 24 hours, contact support via live chat with your withdrawal ID and amount. If the withdrawal was cancelled, the funds will be returned to your balance — simply try again with the correct details.

Generally, no. Bonus funds are subject to a Wagering Requirement. For example, a BDT 500 bonus with 10x wagering means you need to place BDT 5,000 in bets before you can withdraw.

When someone registers using your referral code or link and makes their first deposit, you'll receive a bonus. You can find your referral code in your profile settings. There's no limit on the number of referrals you can make.

Weekly or monthly cashback is credited every Monday or at the start of the month. The amount is based on your total losses for that week or month. VIP members receive cashback at a higher rate.

In fish games, various fish swim across the screen. You aim a cannon and shoot them — each catch earns you points or prizes, with bigger fish paying out more. You can set your own bet amount.

If a game won't load or crashes, try refreshing the page. Check your internet connection. If the problem persists, take a screenshot and contact support. All game session data is saved in the system — no funds will be lost.

To install on Android, go to your phone's Settings > Security > Unknown Sources and enable it. Then tap the APK file to install. Make sure you have enough storage space. If you run into issues, contact support.

No. A single ubajeeapp account gives you access to both the website and the app. Your balance, history, and bonuses are all in one place.

Change your password immediately and log out of all devices. Enable 2FA, then contact support with full details. We will investigate promptly and temporarily lock your account if necessary.

2FA (Two-Factor Authentication) adds an extra layer of security to your login — you verify with both your password and an OTP. Go to the "Security" section in Account Settings to enable it. After that, you'll receive an OTP on your mobile each time you log in.

Yes, the ubajeeapp support team provides full assistance in Bengali. Bengali-speaking representatives are always available to ensure a smooth experience for users in Bangladesh.

Submit a detailed complaint via live chat or email. Include the issue description, time, amount, and screenshots for a faster resolution. All complaints are reviewed within 24 hours.